Shipping & Returns

Shipping & Returns

As part of our continued efforts towards being the most efficient eco friendly fashion business we can be, and to minimise wasted resources, we now manufacture all products to order. Most orders are dispatched within 5 working days of the order being placed and we then use premium shippers to get you your items quickly. Approx global transit times are detailed below.
United Kingdom
Standard (3-5 Working days)
Mainland Europe (E.U)
Standard :(7-10 Working days)
UPS : (3-5 Working days)
United States
Standard : (7-10 Working days)
UPS: (3-4 Working days)
Rest of the World
UPS: 7-10 (Working days)
IMPORTANT NOTES:
Please note that transit times are a general guide to transit times to these locations near a major city/hub. Please also add the production lead time to produce your items. Rural locations outside cities may have longer delivery times. Delivery times may differ during public holidays. Customers are responsible for ensuring they comply with all customs rules and regulations for any import clearance duties/taxes. Please liaise with your local customs office on any queries relating to this before placing an order.  Any international orders refused or returned undelivered will incur a non-delivery charge to cover original delivery and return costs.

RETURNS

We hope that you love your purchase from TAYTAY. If for any reason you are not completely satisfied with your purchase we accept returns within 21 days from the date we dispatch your order. Merchandise must be unworn, unwashed and in its original packaging with all tags attached.

Please address your returns to TayTay, Woods Lodge, Old Woodham Road, Battlesbridge, SS11 7QU. United Kingdon

Exchanges:

We do not currently offer exchanges on products. Customers wishing to swap their current product for a different product/size/colour will will need to place a new order for any alternative product and then return the item/s they have for a refund.

Refunds:

Refunds will be made in the form of original payment within 7 days of receiving the goods back in our warehouse. Please note that it can take up to 10 working days for funds to show back on your account.

If you do not see an answer to your question above, please send us an email to: orders@taytay.com We’d love to hear from you!